'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and[...]

A Student's Dictionary

Thoroughly revised and updated, this text is the foundation text for American studies. Including the latest events such as the 2004 election and covering all aspects of contemporary American life, it will benefit every student of American studies.[...]

This hugely successful text provides students of American studies with the perfect background and introductory information on contemporary American life. Thoroughly revised, this fifth edition covers all the central dimensions of American society from geography and the environment, government and po[...]

Reviews of the previous editions: 'John Oakland is the doyen of civilization studies.' British Studies Now 'This is a first rate, lucidly written text.' G.E.C. Paton, Aston University 'Suitable above all because it covers so many areas of contemporary institutions ...a useful reference work.' Patric[...]

This revised and updated edition of the hugely successful American Civilization provides students of American studies with the perfect background and introductory information on contemporary American life. This sixth edition examines the central dimensions of American society from geography and the [...]

Statistical Process Control is a tool that measures and achieves quality control, providing managers from a wide range of industries with the ability to take appropriate actions for business success. This title is suitable for scientists, technologists and those wishing to understand or implement mo[...]

Reviews of the previous editions:'John Oakland is the doyen of civilization studies.'British Studies Now'This is a first rate, lucidly written text.'G.E.C. Paton, Aston University'Suitable above all because it covers so many areas of contemporary institutions ... a useful reference work.'Patrick Lee[...]

They were the NFL's ultimate outlaws, black-clad iconoclasts who, with a peculiar mix of machismo and brotherhood, of postgrad degrees and firearms, merrily defied pro football corporatism. The Oakland Raiders of the 1970s were some of the most outrageous, beloved, and violent football teams ever to[...]